:root{font-family:Yu Gothic UI,Yu Gothic,Meiryo,sans-serif;color:#172b43;background:#f5f7fb;font-synthesis:none;font-size:16px;line-height:1.7}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer;border:1px solid #c9d3e0;background:#fff;color:#172b43;border-radius:6px;padding:9px 16px}button:disabled{opacity:.5;cursor:not-allowed}button:hover:not(:disabled){background:#e9f0fb}button:focus-visible,input:focus,select:focus,textarea:focus{outline:3px solid #9ec2ff;outline-offset:2px}.primary{background:#174d94;color:#fff;border-color:#174d94;font-weight:700;padding:12px 23px}.primary:hover:not(:disabled){background:#103b74}.quiet{background:transparent;border-color:transparent;color:#315c90}header{background:#102d4c;color:#fff;padding:22px max(24px,calc((100vw - 1120px)/2));display:flex;align-items:center;justify-content:space-between;gap:20px}.brand{display:flex;gap:14px;align-items:center}.brand-mark{display:block;flex-shrink:0;width:52px;height:52px;object-fit:contain}.brand strong{display:block;font-size:21px;letter-spacing:.15em}.brand span:not(.brand-mark){display:block;font-size:14px;color:#c7d8e9}.account{display:flex;align-items:center;gap:24px}.account small{display:block;color:#c7d8e9}.account button{color:#fff;border-color:#53708c}main{max-width:1120px;margin:0 auto;min-height:76vh;padding:0 24px 60px}h1{font-size:30px;line-height:1.5;letter-spacing:.03em;margin:0 0 8px}h2{font-size:19px;line-height:1.6;margin:8px 0}p{margin:8px 0 20px;color:#516477}small{font-size:13px;color:#64758a}.login{display:grid;grid-template-columns:1fr 1fr;gap:80px;padding:90px 0 50px;align-items:start}.intro h1{font-size:38px;line-height:1.65;margin:8px 0 20px}.intro>p{line-height:2}.privacy{margin-top:44px;border-top:1px solid #c9d3e0;padding-top:22px}.privacy p{font-size:14px;margin-top:12px}.login-form,.panel{background:#fff;padding:30px;border:1px solid #dce3ec;border-radius:9px}.login-form h2{font-size:24px;margin-top:0}.login-form button.primary{width:100%;margin:8px 0 18px}.login-form small{display:block}label{display:block;font-weight:600;margin:0 0 22px}input,select,textarea{display:block;width:100%;background:#fff;color:#172b43;border:1px solid #afbdcd;border-radius:5px;padding:11px 12px;margin-top:8px;min-height:46px}textarea{resize:vertical;line-height:1.8}input[readonly]{background:#f3f6fa;color:#526478}nav{display:flex;gap:28px;border-bottom:1px solid #d1dbe7;margin-bottom:36px;padding-top:18px}nav button{border:0;border-radius:0;padding:14px 0;background:transparent;color:#627589}nav button.active{color:#164f99;border-bottom:3px solid #164f99;font-weight:700}.heading{display:flex;justify-content:space-between;align-items:center;gap:20px}.heading p{margin-bottom:0}.list-top{display:flex;align-items:center;justify-content:space-between;margin:25px 0 8px;color:#627589}.case-list{background:#fff;border:1px solid #d9e1eb;border-radius:8px;overflow:hidden}.case-row{display:flex;align-items:center;justify-content:space-between;gap:24px;text-align:left;width:100%;padding:24px;border:0;border-bottom:1px solid #e0e6ef;border-radius:0}.case-row:last-child{border:0}.case-row h2{margin:12px 0 5px}.status{display:inline-block;font-size:13px;background:#e7effc;color:#174d94;padding:3px 11px;border-radius:4px;font-weight:700}.sdone{background:#edf0f3;color:#526273}.category{font-size:13px;margin-left:12px;color:#64758a}.updated{font-size:14px;white-space:nowrap;color:#64758a}.updated b{font-size:26px;margin-left:22px;color:#8b9fb4}.empty{text-align:center;padding:70px 24px}.empty p{margin-bottom:0}.pagination{display:flex;justify-content:flex-end;align-items:center;gap:16px;margin-top:22px;font-size:14px}.narrow{max-width:820px;margin:0 auto}.narrow>.panel{margin-top:26px}.two{display:grid;grid-template-columns:1fr 1fr;gap:0 24px}.guidance{background:#f0f4fa;padding:16px 20px;font-size:14px;margin:14px 0 22px;border-radius:5px}.guidance p{margin:0 0 10px}.guidance p:last-child{margin:0}.check{display:flex;align-items:flex-start;gap:12px;font-size:14px;font-weight:400}.check input{width:19px;height:19px;min-height:0;margin-top:5px;flex-shrink:0}.detail-head{margin:20px 0}.detail-head h1{font-size:28px;margin-top:14px;overflow-wrap:anywhere}.detail-head p{margin-bottom:3px}.tools{display:flex;align-items:center;justify-content:space-between;gap:16px;margin:20px 0}.inline{display:flex;align-items:center;gap:12px;margin:0;font-size:14px}.inline select{margin:0;width:auto}.timeline{display:flex;flex-direction:column;gap:18px}.message{background:#fff;border:1px solid #d9e1eb;border-radius:8px;padding:23px 26px}.answer{border-left:4px solid #174d94}.message-meta{display:flex;justify-content:space-between;gap:16px}.message-meta span{font-size:13px;color:#687c92}.message p{white-space:pre-wrap;overflow-wrap:anywhere;color:#172b43;margin:16px 0 0}.alert,.notice{padding:16px 20px;border-radius:6px;margin-top:22px}.alert{background:#fff0ee;color:#922d25;border:1px solid #edc5bf}.notice{background:#eaf3ff;color:#214f86}.member{display:flex;gap:18px;align-items:center;border-bottom:1px solid #d1dbe7;padding:20px 0}.member>div{flex:1}.member p{font-size:14px;margin:3px 0}.member select{width:180px;margin:0}.member-list{margin-top:30px}footer{max-width:1120px;margin:auto;padding:24px;display:flex;justify-content:space-between;gap:18px;border-top:1px solid #d1dbe7;font-size:13px;color:#677b90}section{overflow-wrap:anywhere}@media(max-width:720px){header{padding:18px 20px;align-items:flex-start;flex-wrap:wrap}.account{width:100%;justify-content:space-between}.brand strong{font-size:18px}main{padding:0 18px 40px}.login{grid-template-columns:1fr;gap:24px;padding:35px 0}.intro h1{font-size:28px}.intro>p{margin-bottom:0}.privacy{margin-top:22px}.login-form,.panel{padding:22px}.two{grid-template-columns:1fr}.heading{align-items:flex-start;flex-direction:column}h1{font-size:26px}.case-row{padding:20px;gap:10px}.updated{font-size:12px}.updated b{display:none}.case-row h2{font-size:17px}.message-meta,.tools{flex-wrap:wrap}.message{padding:18px}.member{flex-wrap:wrap}.member>div{flex-basis:100%}.member select{width:auto;flex:1}.detail-head h1{font-size:23px}footer{flex-direction:column}nav{gap:24px}.category{display:inline-block}.pagination{justify-content:center}.inline{flex-wrap:wrap}}:root{color-scheme:light}small,.status,.category,.message-meta span{font-size:14px}.simulation{padding:8px 24px;background:#fff2cc;color:#674900;text-align:center;font-size:14px}.simulation a{color:inherit;margin-left:18px}.filters{display:flex;flex-wrap:wrap;gap:8px;margin:28px 0 18px}.filters button{display:flex;gap:10px;align-items:center;padding:8px 14px}.filters span{font-size:14px;background:#eef2f7;padding:0 7px;border-radius:12px}.filters .selected{border-color:#174d94;color:#174d94;background:#eaf1fc;font-weight:700}.filters .selected span{background:#d6e5fc}.search{display:flex;gap:8px;max-width:620px}.search input{margin:0;min-width:0}.search button{flex-shrink:0}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.subtle{font-size:14px;margin-top:24px;color:#53677d}.unread{background:#f8fbff}.unread-badge{display:inline-block;border-radius:4px;margin-left:10px;padding:3px 9px;font-size:14px;font-weight:700;background:#174d94;color:#fff}.identity{padding-bottom:16px;border-bottom:1px solid #e0e6ef}.required,.optional{font-size:13px;font-weight:400;margin-left:6px;padding:2px 6px;border-radius:3px}.required{color:#174d94;background:#e7effc}.optional{color:#53677d;background:#eff2f6}.actions{display:flex;gap:12px;flex-wrap:wrap;align-items:center}.steps{display:flex;list-style:none;gap:20px;margin:24px 0;padding:0;color:#64758a;font-size:14px}.steps li{padding:7px 0;border-bottom:2px solid #d9e1eb}.steps .current{color:#174d94;border-color:#174d94;font-weight:700}.writing-help{margin:0 0 22px;background:#f5f7fb;padding:14px 18px;border-radius:6px}summary{cursor:pointer;color:#315c90}details p{font-size:14px;margin-top:12px}.review-body{white-space:pre-wrap;overflow-wrap:anywhere;background:#f7f9fc;padding:20px;border-radius:6px;margin:20px 0;color:#172b43}.next-step{padding:16px 20px;background:#eaf1fc;border-radius:6px;margin:18px 0 26px;color:#274f7e}.older{display:block;margin:0 auto 20px}.block{display:block}.password-page{padding-top:36px}.guide-steps{padding-left:24px}.guide-steps li{padding:8px 0}.loading{padding:42px 0}.modal-backdrop{position:fixed;inset:0;background:#102d4c99;display:flex;align-items:center;justify-content:center;padding:20px;z-index:10}.dialog{width:min(100%,520px);padding:30px;border-radius:10px;background:#fff;box-shadow:0 16px 70px #102d4c55}.dialog h2{margin-top:0}.account button:hover:not(:disabled){background:#294966}.panel+.panel{margin-top:24px}.member>.actions{flex:initial}.login-form .check{margin-bottom:14px}.login-form small{margin-bottom:8px}@media(max-width:720px){.account{gap:8px;flex-wrap:wrap}.account>span{flex-basis:100%}.account button{padding:7px 10px}nav{gap:20px;overflow-x:auto;white-space:nowrap}nav button{flex-shrink:0}.filters{gap:7px}.filters button{padding:7px 10px}.case-row{align-items:flex-start;flex-direction:column}.updated{font-size:14px}.steps{gap:12px;font-size:13px}.actions{gap:8px}.actions button{max-width:100%}.message-meta{flex-direction:column;gap:2px}.dialog{padding:24px}.simulation{font-size:13px}.simulation a{display:block;margin:0}.review-body{padding:15px}.member .actions{flex-wrap:wrap}.search{gap:6px}.search button{padding:9px 12px}}.login{gap:64px;padding-top:64px}.intro h1{font-size:30px;line-height:1.55;margin:0 0 20px;letter-spacing:.01em}.welcome-copy{line-height:1.9;color:#40566b}.first-visit{background:#fff;border:1px solid #d8e1e8;border-radius:6px;padding:22px 24px;margin-top:28px}.first-visit h2{margin:0 0 14px;font-size:18px}.first-visit ol{list-style:none;counter-reset:welcome-step;margin:0;padding:0}.first-visit li{counter-increment:welcome-step;position:relative;padding-left:36px;margin:0 0 14px;line-height:1.75}.first-visit li:before{content:counter(welcome-step);position:absolute;left:0;top:1px;width:24px;height:24px;line-height:24px;text-align:center;background:#edf1f5;color:#344c65;border-radius:4px;font-weight:700;font-size:14px}.first-visit p{margin:18px 0 0;padding-top:14px;border-top:1px solid #e9dfca;font-size:14px;line-height:1.8}.intro>.sharing-note{font-size:14px;line-height:1.8;margin:18px 0 0;color:#526477}@media(max-width:720px){.login{gap:24px;padding-top:32px}.intro h1{font-size:28px;margin-bottom:16px}.intro>.welcome-copy{font-size:15px;margin-bottom:0}.first-visit{padding:20px;margin-top:22px}.first-visit li{font-size:15px}.intro>.sharing-note{margin-top:16px}}.chat-main nav{margin-bottom:18px}.chat-shell{display:flex;flex-direction:column;max-width:940px;height:calc(100dvh - 206px);min-height:540px;max-height:880px;margin:0 auto;border:1px solid #cfdae4;border-radius:16px;overflow:hidden;background:#e2ebf2;box-shadow:0 8px 28px #1937520a;scroll-margin-top:12px}.chat-header{position:relative;z-index:1;flex-shrink:0;background:#fff;border-bottom:1px solid #d8e1e8;padding:16px 20px 6px}.chat-title-row{display:flex;align-items:center;gap:14px}.chat-back{font-size:32px;line-height:1;width:38px;height:42px;padding:0;border:0;background:#f0f4f7;flex-shrink:0}.chat-title{min-width:0;flex:1}.chat-title h1{font-size:20px;letter-spacing:0;margin:0;line-height:1.5;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.chat-title p{font-size:13px;margin:3px 0 0}.chat-title-row>.status{font-size:12px;flex-shrink:0;max-width:145px}.chat-toolbar{display:flex;align-items:center;gap:8px;margin-top:8px;font-size:13px}.chat-toolbar>.quiet{padding:6px 10px;white-space:nowrap}.chat-settings{flex:1;min-width:0}.chat-settings summary{padding:6px 0}.chat-settings>div{position:absolute;left:20px;right:20px;top:100%;padding:18px;background:#fff;border:1px solid #cfdae4;box-shadow:0 10px 24px #19375220;border-radius:0 0 12px 12px;max-height:300px;overflow:auto}.chat-settings p{font-size:14px;margin:0 0 12px}.chat-settings select{max-width:100%}.chat-update{width:100%;margin:4px 0 8px;font-size:14px;border:0;background:#eaf3ff;color:#174d94}.chat-header .alert{margin:4px 0 8px;font-size:14px;padding:8px 12px}.chat-history{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;scrollbar-gutter:stable;padding:12px 28px 24px;outline-offset:-3px;overflow-anchor:none}.chat-date{display:flex;justify-content:center;margin:12px 0 22px}.chat-date span{font-size:12px;line-height:1.7;padding:3px 14px;border-radius:20px;background:#cfdae4;color:#415467}.chat-message{display:flex;align-items:flex-start;gap:10px;margin:0 0 20px}.chat-message.mine{justify-content:flex-end}.chat-avatar{display:grid;place-items:center;flex-shrink:0;width:34px;height:34px;border-radius:50%;background:#fff4df;color:#775c37;font-weight:700;font-size:14px;margin-top:23px}.staff-avatar{background:#244f76;color:#fff}.chat-message-content{max-width:min(78%,620px);min-width:0}.chat-sender{font-size:12px;color:#53677a;margin:0 0 5px}.chat-sender span{margin-left:8px;font-size:11px}.mine .chat-sender{text-align:right}.chat-bubble-row{display:flex;align-items:flex-end;gap:8px}.chat-bubble{position:relative;white-space:pre-wrap;overflow-wrap:anywhere;margin:0;padding:12px 16px;line-height:1.85;font-size:15px;color:#183047;border-radius:3px 17px 17px;background:#fff;box-shadow:0 1px 2px #16334a0b;min-width:30px}.mine .chat-bubble{background:#d4edc5;border-radius:17px 3px 17px 17px}.mine .chat-bubble-row{flex-direction:row-reverse}.chat-bubble-row time{font-size:11px;color:#526579;white-space:nowrap;padding-bottom:3px}.chat-composer{background:#fff;padding:12px 20px 10px;border-top:1px solid #d8e1e8;flex-shrink:0}.chat-input-row{display:flex;gap:12px;align-items:flex-end}.chat-input-row textarea{margin:0;min-height:58px;max-height:180px;resize:vertical;border-radius:15px;background:#f7f9fb;border:1px solid #d3dde6;padding:11px 14px;font-size:15px;line-height:1.6}.chat-send{display:flex;align-items:center;justify-content:center;gap:5px;border:0;border-radius:13px;background:#215682;color:#fff;padding:12px 16px;min-height:48px;flex-shrink:0;font-size:14px;font-weight:600}.chat-send:hover:not(:disabled){background:#153c5e}.chat-send:disabled{opacity:.4}.chat-send-status{display:flex;gap:8px;align-items:center;margin:0 0 10px;font-size:12px;color:#607184;font-weight:400}.chat-send-status select{width:auto;max-width:75%;padding:4px 28px 4px 10px;margin:0;min-height:32px;border-color:#d3dde6;font-size:13px}.chat-audience{display:block;font-size:11px;margin-top:8px;color:#66788b}.chat-reopen{font-size:12px;margin:0 0 8px}.chat-readonly{padding:17px;text-align:center;background:#fff;font-size:13px;color:#526579}.chat-history .older{font-size:13px;border:0;border-radius:18px;padding:7px 16px;color:#315c80;background:#f8fbfd}.chat-main>.notice{margin:12px 0}.chat-main{padding-bottom:24px}@media(max-width:720px){.chat-main{padding-left:0;padding-right:0}.chat-main nav{padding-left:18px;padding-right:18px}.chat-shell{height:calc(100dvh - 12px);min-height:440px;max-height:none;border-radius:0;border-left:0;border-right:0;scroll-margin-top:0}.chat-header{padding:12px 12px 4px}.chat-title-row{gap:10px;flex-wrap:wrap}.chat-title h1{font-size:17px}.chat-title p{font-size:12px}.chat-title-row>.status{font-size:11px;padding:2px 7px;max-width:115px}.chat-title{flex-basis:calc(100% - 55px)}.chat-title-row>.status{margin-left:48px}.chat-toolbar{margin-top:3px;gap:0}.chat-toolbar>.quiet{font-size:12px;padding:5px 8px}.chat-settings summary{font-size:12px}.chat-settings>div{left:12px;right:12px}.chat-history{padding:8px 12px 20px;scrollbar-gutter:auto}.chat-message{gap:7px;margin-bottom:17px}.chat-message-content{max-width:82%}.chat-avatar{width:27px;height:27px;font-size:12px}.chat-bubble{padding:10px 13px;font-size:14px}.chat-bubble-row{gap:5px}.chat-bubble-row time{font-size:10px}.chat-date{margin:12px 0 18px}.chat-date span{font-size:11px}.chat-composer{padding:10px 12px max(10px,env(safe-area-inset-bottom))}.chat-input-row{gap:8px}.chat-input-row textarea{font-size:16px;padding:10px 12px;max-height:135px}.chat-send{padding:12px;flex-direction:column;gap:1px;font-size:11px}.chat-send svg{width:18px;height:18px}.chat-audience{font-size:10px}.chat-send-status{margin-bottom:8px}}.dialog:has(.reply-preview){width:min(100%,720px);max-height:calc(100dvh - 40px);overflow-y:auto}.reply-preview{white-space:pre-wrap;overflow-wrap:anywhere;padding:18px;background:#f3f6fa;border:1px solid #d8e1e8;border-radius:8px;max-height:45dvh;overflow-y:auto}.dialog .subtle{margin:14px 0}.dialog .actions{justify-content:flex-end}.reply-review-label{margin:18px 0}.reply-review-label .reply-preview{width:100%;min-height:150px;font-weight:400;background:#fff}.review-help{padding:12px 15px;background:#edf3fa;border-radius:6px;font-size:14px}.chat-send span{white-space:nowrap}.field-hint{display:block;font-weight:400;margin:8px 0;line-height:1.8}.intake-intro{color:#172b43}.intake-routing{padding:20px;background:#f3f6fa;border-left:3px solid #56728e;border-radius:4px}.intake-routing h2{margin-top:0}.intake-routing dl{margin:18px 0}.intake-routing dt{font-weight:700;font-size:14px}.intake-routing dd{margin:3px 0 16px;color:#516477}.intake-routing button{white-space:normal;text-align:left}.preview-banner{padding:16px 20px;margin-bottom:24px;border:1px solid #b9cde0;background:#edf3fa;border-radius:8px}.preview-banner p{margin:4px 0 8px}.preview-banner .quiet{padding:4px 0}nav{flex-wrap:wrap;column-gap:24px;row-gap:0}@media(max-width:720px){nav{column-gap:18px}nav button{font-size:13px;white-space:nowrap}.preview-banner{padding:14px}}.chat-bubble>p{margin:0;white-space:pre-wrap}.attachment-list{list-style:none;margin:10px 0 0;padding:0;display:grid;gap:6px}.attachment-list li{display:flex;align-items:center;gap:8px;background:#f3f5f4;border:1px solid #dce3de;border-radius:8px;padding:8px 10px;min-width:0;color:#203f36}.attachment-list li>a,.attachment-list li>span{overflow-wrap:anywhere;flex:1;min-width:0}.attachment-list small{white-space:nowrap}.attachment-picker{margin:8px 0}.attachment-picker>small{display:block;color:#66766d;font-size:11px;margin-top:4px}.file-label{display:flex;align-items:center;gap:10px;flex-wrap:wrap;font-size:13px;font-weight:600}.file-label input{width:auto;max-width:100%;font-size:12px;padding:4px}.reply-mode{margin:0 0 8px;padding:0;border:0;display:flex;align-items:center;gap:18px;flex-wrap:wrap}.reply-mode legend{font-size:12px;margin-bottom:5px;color:#53645a}.reply-mode label{display:flex;align-items:center;gap:5px;font-size:14px;margin:0}.reply-mode input{width:auto}.reply-mode small{font-size:11px;color:#66766d}.chat-input-row textarea{min-height:110px;max-height:340px;resize:vertical;line-height:1.65}.composer-actions{display:flex;justify-content:space-between;align-items:center;gap:12px;margin:10px 0}.composer-actions>div{display:flex;align-items:center;gap:9px;flex-wrap:wrap}.composer-actions small{font-size:11px;color:#56675d}.draft-badge{display:inline-block;font-size:11px;margin-left:8px;color:#6b582c}@media(max-width:600px){.chat-composer{max-height:60dvh;overflow-y:auto}.chat-input-row textarea{min-height:105px;max-height:260px}.reply-mode{gap:12px}.reply-mode small{width:100%}.composer-actions{align-items:flex-end}.composer-actions>div{display:grid;gap:4px}.composer-actions button{white-space:nowrap}.attachment-picker .attachment-list li{font-size:12px}.file-label{gap:5px}.file-label input{font-size:11px}.reply-preview{min-height:180px}}.reply-mode input{min-height:0;height:18px;width:18px;margin:0;padding:0}.file-label{margin-bottom:0}.chat-bubble>p{color:inherit}.chat-composer{display:flex;flex-direction:column;max-height:65%;min-height:0;overflow:hidden;padding-bottom:0}.composer-fields{min-height:0;overflow-y:auto;overscroll-behavior:contain}.composer-footer{flex-shrink:0;background:#fff;padding:6px 0 10px;border-top:1px solid #e2e7ec}.composer-actions{margin:4px 0}.composer-footer .chat-audience{margin-top:5px}.dialog,.dialog:has(.reply-preview){display:flex;flex-direction:column;max-height:calc(100dvh - 40px);overflow:hidden}.dialog-body{min-height:0;overflow-y:auto;overscroll-behavior:contain;padding:3px}.dialog>.actions{flex-shrink:0;padding-top:12px;margin-top:10px;border-top:1px solid #d8e1e8}@media(max-width:720px){.chat-composer{max-height:65%;overflow:hidden}.composer-footer{padding-bottom:max(10px,env(safe-area-inset-bottom))}.dialog>.actions{gap:6px}.dialog>.actions button{padding:9px 10px;font-size:13px}}.knowledge-dialog{border:1px solid #c7d5cf;border-radius:12px;padding:0;width:min(950px,94vw);max-height:90dvh;color:#25362e;background:#fff}.knowledge-dialog::backdrop{background:#17261dcc}.knowledge-dialog-head{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:15px 20px;border-bottom:1px solid #dde4df}.knowledge-dialog-head h2{font-size:1.15rem;margin:0}.knowledge-dialog-body{padding:20px;overflow:auto;max-height:calc(90dvh - 85px)}.knowledge-dialog h3{font-size:1.05rem}.knowledge-dialog h4{font-size:1rem;margin:0 0 6px}.knowledge-dialog h5{font-size:.95rem;margin:18px 0 8px}.knowledge-tabs{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:20px}.knowledge-tabs button[aria-pressed=true]{background:#204f42;color:#fff;border-color:#204f42}.knowledge-checks{display:grid;gap:10px;margin:20px 0}.knowledge-checks label{display:flex;align-items:start;gap:12px;margin:0;padding:12px;border:1px solid #dce6e0;border-radius:7px;font-weight:400}.knowledge-checks input,.faq-company input,.faq-review input{width:18px;height:18px;min-height:18px;flex:none;margin:3px 0}.knowledge-card{background:#fff;border:1px solid #d9e3dd;border-radius:9px;padding:16px;margin:12px 0;min-width:0}.knowledge-card summary,.faq-source summary{cursor:pointer;font-weight:600;line-height:1.8}.knowledge-prose{white-space:pre-wrap;overflow-wrap:anywhere;font-size:1rem;line-height:1.85}.knowledge-warning{background:#fff4dc;color:#624a1a;border-left:3px solid #af8539;padding:12px;font-size:.9rem}.faq-suggestions{margin:24px 0;padding:16px;background:#f1f5f8;border-radius:10px}.faq-suggestions h2{font-size:1rem;margin:0}.faq-conditions{background:#f4f7f5;padding:12px;white-space:pre-wrap;overflow-wrap:anywhere}.faq-workspace{display:grid;grid-template-columns:minmax(180px,260px) minmax(0,1fr);gap:20px;align-items:start}.faq-workspace>aside{min-width:0}.faq-list-item{width:100%;text-align:left;white-space:normal;overflow-wrap:anywhere;margin:0 0 8px}.faq-list-item small{display:block;font-weight:400;margin-top:8px}.faq-list-item.selected{border:2px solid #356b56;background:#eff6f1}.faq-editor{min-width:0}.faq-editor h2{margin-top:0}.faq-editor input,.faq-editor textarea{font-weight:400}.faq-company{display:flex;flex-wrap:wrap;gap:10px 18px;border:1px solid #d9e3dd;padding:15px;margin:18px 0}.faq-company label{display:flex;gap:8px;align-items:center;margin:0;font-size:.9rem}.faq-review{margin:20px 0}.faq-editor-actions{display:flex;flex-wrap:wrap;gap:8px;position:sticky;bottom:0;background:#fff;padding:12px 0;border-top:1px solid #d9e3dd;z-index:1}.faq-source{padding:12px;background:#f3f5f7;margin:16px 0}.faq-source[open]{max-height:400px;overflow:auto}@media(max-width:720px){.faq-workspace{grid-template-columns:1fr}.faq-workspace>aside{max-height:240px;overflow:auto}.knowledge-dialog-body,.knowledge-dialog-head{padding:12px}.knowledge-tabs{gap:5px}.knowledge-tabs button{padding:9px 10px;font-size:.875rem}.knowledge-card{padding:12px}.faq-editor-actions button{font-size:.875rem;padding:10px}.knowledge-dialog-body button{white-space:normal}.knowledge-dialog-head button{flex:none}}.rule-suggestions{margin:24px 0;padding:20px;border:1px solid #d7e0db;border-radius:12px;background:#f7faf8;min-width:0}.rule-heading{display:flex;align-items:center;justify-content:space-between;gap:12px}.rule-heading h2,.rule-references h2{font-size:1rem;margin:0 0 8px}.rule-heading span{font-size:.8rem;color:#64736b}.rule-filter{max-width:280px;margin:14px 0!important}.rule-candidate{padding:16px;background:#fff;border:1px solid #dfe6e1;border-radius:8px;margin-top:12px;min-width:0}.rule-candidate h3{font-size:1rem;margin:0 0 4px}.rule-candidate>strong{display:block;font-size:.95rem}.rule-candidate small{display:block;margin:6px 0}.rule-match,.rule-scope{font-size:.85rem;color:#51645a;line-height:1.7}.rule-candidate details{margin:12px 0}.rule-candidate summary,.rule-selected summary,.rule-library summary{cursor:pointer;line-height:1.8}.rule-candidate .actions{gap:8px;flex-wrap:wrap}.rule-candidate .actions button{font-size:.85rem}.rule-text{white-space:normal;overflow-wrap:anywhere;font-size:.9rem;line-height:1.9;min-width:0}.rule-text p{white-space:pre-wrap;margin:.8em 0}.rule-table-scroll{overflow:auto;max-width:100%;margin:12px 0;border:1px solid #dde2df;border-radius:4px}.rule-table-scroll table{border-collapse:collapse;min-width:100%;font-size:.85rem;table-layout:auto}.rule-table-scroll td{padding:8px 10px;border:1px solid #dfe5e0;white-space:pre-wrap;min-width:70px;vertical-align:top;color:#26382f;background:#fff}.rule-library{margin-top:16px}.rule-document-link{display:block;width:100%;text-align:left;margin:8px 0;background:#fff;white-space:normal}.rule-document-link small{display:block;font-weight:400;margin-top:3px}.rule-references{margin:18px 0;padding:16px;border:1px solid #cbd8cf;border-radius:8px;background:#f2f7f3;min-width:0}.rule-selected{padding:8px 0;border-bottom:1px solid #dbe4dd}.rule-selected:last-child{border:0}.rule-selected details[open]{max-height:65vh;overflow:auto}.rule-selected>button{margin-top:6px}.chat-history>.rule-references{max-width:800px;margin:8px auto 24px;width:100%}.rule-dialog{border:1px solid #cad7cf;border-radius:12px;padding:0;width:min(860px,94vw);max-height:90dvh;color:#25362e;background:#fff}.rule-dialog::backdrop{background:#17261dcc}.rule-dialog-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 20px;border-bottom:1px solid #dde4df;position:sticky;top:0;background:#fff}.rule-dialog-head h2{font-size:1.1rem;margin:0}.rule-dialog-head button{flex:none}.rule-dialog-body{padding:16px 22px;overflow:auto;max-height:calc(90dvh - 80px)}@media(max-width:600px){.rule-suggestions{padding:12px;margin:20px 0}.rule-candidate,.rule-references,.rule-dialog-body,.rule-dialog-head{padding:12px}.rule-candidate .actions{display:grid;grid-template-columns:1fr}.rule-candidate .actions button{width:100%}.rule-selected summary{font-size:.9rem}}.password-pair{display:grid;gap:10px;grid-column:1/-1;min-width:0}.password-pair button{justify-self:start}.password-pair p{margin:0;color:#a32121}.reply-original{display:contents}.reply-mobile-tabs{display:none}.staff-main{max-width:1520px}.staff-chat{display:grid;grid-template-columns:minmax(0,1.05fr) minmax(380px,1fr);grid-template-rows:auto minmax(0,1fr);max-width:none;height:calc(100dvh - 200px);min-height:560px;max-height:none}.staff-chat>.chat-header{grid-column:1/-1}.staff-chat>.chat-history{grid-column:1;grid-row:2;padding:16px 22px 28px}.staff-chat .chat-bubble{font-size:16px}.staff-chat .chat-message-content{max-width:86%}.reply-workspace{grid-column:2;grid-row:2;min-width:0;min-height:0;display:flex;flex-direction:column;background:#fff;border-left:1px solid #ced9e3;overflow:hidden}.reply-workspace-heading{padding:16px 20px 8px;flex-shrink:0}.reply-workspace-heading h2{font-size:18px;margin:0}.reply-workspace>.chat-composer{flex:1;max-height:none;min-height:0;border-top:0;padding-top:8px}.reply-workspace .composer-fields{flex:1;padding-bottom:12px}.reply-workspace .chat-input-row textarea{min-height:240px;max-height:none;font-size:16px;border-radius:8px}.reply-workspace .composer-footer{padding-top:12px}.reply-workspace .chat-audience{font-size:12px}.reply-workspace .reply-mode{margin-bottom:14px}.reply-workspace>.inline-review{flex:1;width:100%;max-height:none;min-height:0;border-radius:0;box-shadow:none;padding:12px 20px 16px}.inline-review .dialog-body>h2{display:none}.inline-review .reply-preview{min-height:240px;font-size:16px}.inline-review>.actions{flex-wrap:wrap}.inline-review .review-help{margin-top:8px}@media(max-width:850px){.staff-chat{display:flex;height:calc(100dvh - 16px);min-height:500px}.staff-main{padding-left:0;padding-right:0}.reply-mobile-tabs{display:flex;gap:6px;padding:8px 12px;background:#fff;border-bottom:1px solid #cfdae4;flex-shrink:0}.reply-mobile-tabs button{flex:1;padding:9px;font-size:15px}.reply-mobile-tabs button[aria-pressed=true]{background:#174d94;color:#fff;border-color:#174d94}.staff-chat>.chat-history,.reply-workspace{flex:1;min-height:0}.reply-workspace{border-left:0}.staff-chat.pane-history>.reply-workspace,.staff-chat.pane-compose>.chat-history{display:none}.reply-workspace .chat-input-row textarea,.inline-review .reply-preview{min-height:190px}.reply-workspace>.inline-review{padding:10px 12px}.reply-workspace-heading{padding:12px 12px 4px}}.reply-workspace-heading{display:flex;align-items:center;justify-content:space-between;gap:12px}.reply-workspace-heading>.quiet{font-size:14px;padding:6px 10px}main.wide-workspace{max-width:none;width:100%;padding-left:24px;padding-right:24px}.intake-workspace{width:100%;max-width:none;margin:0 auto}.intake-workspace>.panel{margin-top:20px}.wide-workspace .chat-shell{width:100%;max-width:none;height:calc(100dvh - 176px);max-height:none}.wide-workspace .chat-shell:not(.staff-chat) .chat-message-content{max-width:min(85%,1000px)}@media(min-width:1100px){.intake-workspace>.panel{padding:28px 36px}.wide-workspace .chat-shell:not(.staff-chat) .chat-history{padding-left:36px;padding-right:36px}.wide-workspace .chat-shell:not(.staff-chat) .chat-composer{padding-left:36px;padding-right:36px}}@media(max-width:850px){main.wide-workspace{padding-left:12px;padding-right:12px}main.chat-main.wide-workspace{padding-left:0;padding-right:0}.wide-workspace .chat-shell{height:calc(100dvh - 16px)}}.case-status-switch{display:flex;align-items:center;gap:6px;flex-wrap:wrap;margin-left:auto;font-size:14px}.case-status-switch button{font-size:14px;padding:6px 10px;white-space:nowrap}.case-status-switch button[aria-pressed=true]{background:#e7effc;color:#174d94;border-color:#174d94;opacity:1}.case-status-switch>span{color:#53677d;margin-right:4px}@media(max-width:850px){.chat-toolbar{flex-wrap:wrap}.case-status-switch{flex-basis:100%;margin:5px 0 8px}.case-status-switch button{flex:1}}.header-right{display:flex;flex-direction:column;align-items:flex-end;gap:6px}.operator-name{color:#c7d8e9;font-size:12px;line-height:1.4}main.chat-main.wide-workspace{padding-bottom:12px}.wide-workspace .chat-shell{height:calc(100dvh - 24px)}@media(max-width:720px){.header-right{align-items:flex-end;width:100%}.operator-name{font-size:11px}.wide-workspace .chat-shell{height:calc(100dvh - 12px)}main.chat-main.wide-workspace{padding-bottom:0}}.unread-divider{display:flex;align-items:center;gap:12px;margin:20px 0;color:#174d94;font-size:13px;font-weight:700}.unread-divider:before,.unread-divider:after{content:"";height:1px;flex:1;background:#8caed1}.unread-divider span{padding:3px 12px;background:#f5f9ff;border-radius:12px}.internal-note{background:#fff8e8;border-bottom:1px solid #e6d7b0;flex-shrink:0;max-height:50%;overflow:auto}.internal-note summary{padding:10px 20px;cursor:pointer;font-size:14px}.internal-note>div{padding:0 20px 14px}.internal-note label{margin-bottom:10px}.internal-note textarea{font-size:14px}.internal-note input{max-width:210px}.internal-note p{font-size:12px;margin:0 0 10px}.due-date{display:block;font-size:13px;color:#64758a}.due-date.overdue{color:#aa3023;font-weight:700}